App Crashes or Freezes

⚠️ IMPORTANT: Do NOT uninstall the app! Follow the steps below.
If this doesn't work: Contact support@supercardsapp.com first to avoid losing your data.

First Step: Update SuperCards

Make sure you're running the latest version of SuperCards, as crashes are often fixed in recent updates.

iOS: Open App Store, tap your profile icon (top-right), scroll to find SuperCards, tap Update (if available), wait for installation, then reopen SuperCards.

Android: Open Google Play Store, tap your profile icon (top-right), tap "Manage apps & device", find SuperCards, tap Update (if available), wait for installation, then reopen SuperCards.

If Crashes Persist After Updating

1. Restart Your Phone
Power off your device completely, wait 10 seconds, power back on, then open SuperCards.

2. Contact Support
Email support@supercardsapp.com with your device details for debugging assistance.

3. Reinstall SuperCards (Only as Last Resort)
⚠️ Only do this if you have a QR code backup! Before reinstalling, open SuperCards (if possible), create a QR code backup (tap cloud icon), save the backup (email it to yourself or take screenshot), and verify backup is saved. Then uninstall SuperCards, restart your device, reinstall from the app store, and restore from your QR code backup.