Troubleshooting
Fix common issues
7 articles
- Cards Not Scanning in StoresThis is the most common issue users experience: the barcode won't scan at the checkout.
- Cards DisappearedIn the very unlikely case that cards disappear, try these recovery steps: Make sure you're running the latest version of SuperCards.
- Widget Not WorkingWidget Not Displaying Cards: Remove the widget (long-press widget, tap "Remove Widget", confirm), then re-add it (long-press home screen, tap "+"…
- Import ProblemsAffected: iOS 16 or iPhone X users. Cause: Automatic screenshot detection doesn't work on these devices.
- Apple Watch Not SyncingWatch sync was rebuilt in version 3.5.x, so update first if you're on an older version.
- Supported Barcode TypesSuperCards supports most common retail barcode formats. The app automatically detects the barcode type when scanning.
- App Crashes or FreezesMake sure you're running the latest version of SuperCards, as crashes are often fixed in recent updates.
Still need help?
Can't find what you're looking for? Contact our support team.
Contact Support support@supercardsapp.com
Don't have SuperCards yet?